55342 Supporting and Troubleshooting Windows 11

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Course Overview

This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Who Should Attend

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Course Objectives

    • Important Windows 11 features
    • How these features are used in an Active Directory
    • How to troubleshoot these features

Course Outline

1: Introducing Windows 11

  • Overview of Windows 11
  • Recommendations for typical troubleshooting procedures
  • Troubleshooting installation and deployment
  • Introduction to management and troubleshooting tools

2: Administering Windows 11 remotely

  • Using Windows Admin Center
  • Using Windows PowerShell
  • Implementing Remote Management

3: Troubleshooting startup and performing system recovery

  • Recovering Windows 11
  • Configuring the Registry
  • Troubleshooting Windows 11 startup
  • Implementing and troubleshooting BitLocker
  • Troubleshooting OS service Issues

4: Troubleshooting devices and device drivers

  • Overview of hardware troubleshooting
  • Troubleshooting device drivers

5: Configuring and troubleshooting network connectivity

  • Configuring network connectivity
  • Troubleshooting network connectivity
  • Implementing and troubleshooting name resolution
  • Implementing and troubleshooting remote access

6: Troubleshooting Group Policy

  • Overview of Group Policy
  • Resolve GPO application issues on client devices

7: Configuring and Troubleshooting Security Settings

  • Implementing network security
  • Implementing Windows 11 security features
  • Configuring and troubleshooting user accounts

8: Configuring and Troubleshooting User State

  • Implementing and troubleshooting user state
  • Implementing and troubleshooting Folder Redirection

9: Configuring and Troubleshooting Resource Access

  • Configuring and troubleshooting file access.
  • Configuring and troubleshooting shared folders.
  • Implementing and troubleshooting Work Folders.
  • Managing and troubleshooting printers.
  • Recovering files.

10: Troubleshooting apps

  • Troubleshooting desktop apps
  • Troubleshooting app compatibility
  • Managing UWP apps

11: Monitoring and Maintaining Windows 11

  • Monitoring Windows 11
  • Optimizing Windows 11 performance
  • Managing Windows 11 updates

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Class Dates & Times

Class times are listed Eastern time
‘GTR’ = Guaranteed to Run

This is a 5-day class

Price: $2,995.00

Register for Class

Register When Time GTR How
Register 06/17/2024 9:00AM - 5:00PM GTR VILT
Register 07/29/2024 9:00AM - 5:00PM GTR VILT
Register 08/12/2024 9:00AM - 5:00PM GTR VILT
Register 08/19/2024 11:00AM - 7:00PM GTR VILT
Register 09/09/2024 9:00AM - 5:00PM GTR VILT
Register 10/07/2024 9:00AM - 5:00PM GTR VILT
Register 11/11/2024 9:00AM - 5:00PM GTR VILT
Register 12/09/2024 9:00AM - 5:00PM GTR VILT