Excellence in Technical Customer Service

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Course Overview

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Who Should Attend

Customer service professionals providing technical support or service, on-site or by way of call center or email will benefit from this course.

Course Objectives

    • Meet the customer.
    • Diagnose the customer\'s issue.
    • Deliver solutions.

Course Outline

1. Meeting the Customer

  • Be a - People Person
  • Represent Your Company
  • Relate to the Customer

2. Diagnosing Issues

  • Deal with a Customers Misrepresentations
  • Determine the Customers Need
  • Troubleshoot the Customers Problem

3. Delivering Solutions

  • Finalize the Solution
  • Educate the Customer
  • Deliver Bad News
  • Achieve Performance Standards
  • Close the Contact

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Class Dates & Times

Class times are listed Eastern time
‘GTR’ = Guaranteed to Run

This is a 1-day class

Price: $260.00

Class dates not listed.
Please contact us for available dates and times.