Constructive Conflict Management

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Course Overview

In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Who Should Attend

Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.

Course Objectives

    • Identify and manage sources of conflict
    • Define an effective strategy to deal with conflict
    • Implement a process to manage conflict situations
    • Build civility in the workplace

Course Outline

1. Understanding conflict

  • Identifying the Causes of Conflict
  • Harnessing the Benefits of Conflict
  • Resolving Conflict
  • Understanding the Key People in Conflict Resolution

2. Civility in the Workplace

  • Recognizing Uncivil Behavior
  • Reaping the Benefits of Civil Behavior
  • Working with Difficult People
  • Identifying and Avoiding Incivility
  • Creating, Implementing, and Enforcing a Civility Policy

3. Conflict Resolution Process

  • Making an Effective Atmosphere
  • Developing Mutual Understanding
  • Focusing on individual and Shared Needs
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution

4. Conflict Resolution Strategies

  • Differentiating Resolution Strategy Versus Process
  • Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding

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Class Dates & Times

Class times are listed Eastern time
‘GTR’ = Guaranteed to Run

This is a 2-day class

Price: $1,195.00

Register for Class

Register When Time GTR How
Register 07/22/2024 9:00AM - 5:00PM GTR VILT
Register 10/17/2024 9:00AM - 5:00PM GTR VILT
Register 01/20/2025 9:00AM - 5:00PM GTR VILT