Course Overview

This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment – it is about creating advocates for your brand that help generate continuous value to your organization.

Who Should Attend

This course is for anyone seeking to provide exceptional customer experiences to internal and external customers. You will identify the keys to approaching the customer service role effectively, how to use different modes of communication, and techniques for providing consistently outstanding customer service.

Course Objectives

• Define customer service in relation to both internal and external customers
• Practice tips to internalize a healthy customer service mindset
• Recognize the importance of identifying the customer’s needs and wants
• Utilize techniques to connect with customers using different media
• Deliver a customer service experience that creates brand evangelists

Course Outline