Mastering Positive Assertiveness

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Course Overview

In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Who Should Attend

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.

Course Objectives

    • Develop the necessary skills to communicate with confidence
    • Apply communication styles that maximize benefits
    • Augment your listening and hearing skills to increase engagement
    • Utilize that art of asking questions to elicit more from others
    • Leverage your body language for full communication
    • Make the best first impressions by looking, sounding and being confident

Course Outline

1. What is Assertiveness?

  • Differentiating Self-confidence from Assertiveness
  • Understanding the Four Styles of Communication
  • What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness

2. Dimensions of Communication

  • Differentiating Listening from Hearing
  • Developing Emphatic Listening Skills
  • Utilizing Question Types - Open, Clarifying, and Closed
  • Converting Negative Thinking into Positive Thinking

3. Body Language Says It All

  • Managing Your Appearance
  • Understanding Non-verbal Communication
  • Making the Right First Impression
  • Speaking with Confidence
  • Relaxing and Reducing Anxiety

4. Dealing with Difficult Situations

  • Dealing with Difficult People
  • Building Rapport and Trust
  • Appreciating the Different Ways that People Send and Receive Information
  • Breaking Down Barriers and Building Consensus
  • Applying PEGASUS
  • Utilizing a Tactical Approach
  • Choosing the Proper Form of Communication

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Class Dates & Times

Class times are listed Eastern time
‘GTR’ = Guaranteed to Run

This is a 2-day class

Price: $1,195.00

Register for Class

Register When Time GTR How
Register 06/03/2024 9:00AM - 5:00PM GTR VILT
Register 08/28/2024 9:00AM - 5:00PM GTR VILT
Register 11/26/2024 9:00AM - 5:00PM GTR VILT