Course Overview
ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.
Who Should Attend
The ServiceNow Discovery Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with Discovery. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:
- ServiceNow Implementer
- ServiceNow System Administrator
Course Objectives
- Understand the big picture of the ServiceNow Discovery solution
- Configure MID Servers
- Work with Credentials
- Configure Discovery to find
- Linux and Windows Servers
- Network Devices
- Applications
- Extend Discovery with custom
- Horizontal Discovery Patterns
- Application Discovery Patterns
- Learn common troubleshooting techniques
Course Outline
Module 1: Overview
- Lab 1.1: Discovery and CMDB Tour
Module 2: MID Server
- Lab 2.1: MID Server Installation Validation
Module 3: Running Discovery
- Lab 3.1: Running Discovery
Module 4: Credentials and Behaviors
- Lab 4.1: Windows Discovery
- Lab 4.2: Linux Discovery
- Lab 4.3: Behaviors
- Lab 4.4: Router Discovery
Module 5: Phases, Probes, and Classifications
- Lab 5.1: Ports Probes and IP Services
- Lab 5.2: Classifications and Trigger Probes
- Lab 5.3: CI Identification Troubleshooting
Module 6: Application Mapping
- Lab 6.1: Process Classification
- Lab 6.2: Process Classification and Identification
- Lab 6.3: Application to Application Mapping
Module 7: Asset, CI, and File-based Discovery
- Lab 7.1: Asset and CI Relationships
Module 8: Horizontal Discovery Patterns
- Lab 8.1: Extend Windows OS – Servers Pattern
- Lab 8.2: Extend Linux Server Pattern
- Lab 8.3: New SNMP Classifier and Discovery Pattern
- Lab 8.4: Remaining Firewall Requirements
Module 9: Application Discovery Patterns
- Lab 9.1: Application Discovery Pattern
- Lab 9.2: More Mongoose Requirements
- Lab 9.3: Troubleshooting the Pattern
Module 10: Configuration Management
- Lab 10.1: CMDB Health Properties
- Lab 10.2: CMDB Health Dashboard
- Lab 10.3: Hardware Configuration Management
- Lab 10.4: Application Configuration Management