Skip to Scheduled Dates
Course Overview
Having the technical skills and knowledge is only one part of being the best you can potentially be in the workplace. In addition to hard skills, we must constantly develop the soft skills that allow us to work the most effectively with others. So, what are some of the most important soft skills?
This course has been approved for 7 PDUs | 7 CDUs
Who Should Attend
This course is intended for individuals who want to develop a core set of soft skill.
Course Objectives
- Learn the most essential soft skills in today's evolving workforce
- Develop effective communication and empathy in our daily practice
- Understand how self-confidence and flexibility make a big difference in credibility
Course Outline
GETTING STARTED
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
WHAT ARE SOFT SKILLS?
- Definition of Soft Skills
- Empathy and the Emotional Intelligence Quotient
- Professionalism
- Learned vs. Inborn Traits
SOFT SKILL 1: COMMUNICATION
- Ways We Communicate
- Improving Non-Verbal Communication
- Listening
- Openness and Honesty
SOFT SKILL 2: TEAMWORK
- Identifying Capabilities
- Get Into Your Role
- Learn the Whole Process
- The Power of Flow
SOFT SKILL 3: PROBLEM SOLVING
- Define the Problem
- Generate Alternative Solutions
- Evaluate the Plans
- Implementation and Re-evaluation
SOFT SKILL 4: TIME MANAGEMENT
- The Art of Scheduling
- Prioritizing
- Managing Distractions
- The Multitasking Myth
SOFT SKILL 5 AND 6: ATTITUDE AND WORK ETHIC
- What Are You Working For?
- Caring for Others vs. Self
- Building Trust
- Work Is Its Own Reward
SOFT SKILL 7: ADAPTABILITY/FLEXIBILITY
- Getting over the Good Old Days Syndrome
- Changing to Manage Process
- Changing to Manage People
- Showing You're Worth Your Weight in Adaptability
SOFT SKILL 8: SELF-CONFIDENCE
- Confident Traits
- Self-Questionnaire
- Surefire Confidence Building Tactics
- Build Up Others
SOFT SKILL 9: ABILITY TO LEARN FROM CRITICISM
- Wow, You Mean I'm Not Perfect?
- Listen With An Open Mind
- Analyze and Learn
- Clear the Air and Don't Hold Any Grudges
SOFT SKILL 10: NETWORKING
- Redefining Need
- Identifying Others' Interests
- Reaching Out
- When to Back Off
WRAPPING UP
- Words From The Wise
- Review Of The Parking Lot
- Lessons Learned
- Recommended Reading
- Completion Of Action Plans And Evaluations