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Course Overview
In this course, you will strengthen your ability to influence decisions, build alignment, and drive meaningful outcomes in today’s complex work environment. You will learn how to clarify your goal, understand your stakeholders, and adapt how you connect with others to gain buy-in. You will also explore how trust, reciprocity, and communication styles shape influence—and how to apply practical approaches to advance goals with confidence.
This course is for professionals who want to strengthen their ability to influence, build alignment, and move work forward. You will explore practical strategies to navigate stakeholders, build trust, and apply effective influencing approaches in a variety of situations.
This course has been approved for 7 PDUs | 7 CDUs
Who Should Attend
Professionals at all levels who need to influence without formal authority, including project managers, business analysts, team leads, individual contributors, and anyone working in cross-functional or matrixed environments
Course Objectives
- Strengthen your ability to influence decisions and drive outcomes
- Clarify what you want and define success up front
- Navigate stakeholders and organizational dynamics with confidence
- Adapt how you connect and build trust to increase impact
- Use a range of influencing approaches with intention and flexibility
Course Outline
1. What It Means to Influence
- What we do - influence, persuade, and manipulate
- Ethical use of influencing approaches
- Using influence effectively in everyday work
2. Clarifying Your Influencing Goal
- Defining clear, outcome-focused goals
- Identifying changes in behavior, thinking, and feeling
- Recognizing influence success
3. Understanding the Influencing Environment
- Understanding those we are influencing
- Mapping influence networks and environments
- Navigating organizational and political dynamics
4. Building Connection Through Trust
- The impact of trust when influencing
- Expanding your circle of trust
- Strengthening credibility and relationships
5. Adapting to Others
- Communication and decision-making styles
- Social styles and behavioral preferences
- Understanding what motivates others
6. Creating Win-Win Outcomes
- Reciprocity and exchange in influencing
- Identifying and offering value
- Aligning outcomes for mutual benefit
7. Applying Influencing Approaches
- Common influencing strategies
- Approach benefits and risks
- Blending approaches for effectiveness
8. Influence Requires Courage
- Working through resistance and uncertainty
- Influencing effectively up, down, and across
- Taking action in high-stakes moments
- Adapting in real time and acting with confidence