Course Overview

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

This course has been approved for 14 PDUs | 14 CDUs

Who Should Attend

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.

Course Objectives

• Apply communication styles that maximize benefits
• Augment your listening and hearing skills to increase engagement
• Utilize the art of asking questions to elicit more from others
• Leverage your body language for full communication
• Make the best first impression by looking, sounding, and being confident

Course Outline