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Course Overview
Change succeeds when leaders help people understand what is changing, navigate uncertainty, adopt new ways of working, and sustain them over time. This interactive course equips leaders with practical approaches for leading the people side of change. Learn to translate change for your team, communicate with clarity, respond constructively to resistance, create conditions that support adoption, and reinforce new behaviors. Through practical activities and reflection, you will strengthen your ability to lead change with greater clarity, confidence, and impact.
Explore how people experience change and what they need from leaders. Learn to translate and communicate change, respond to reactions and resistance, create conditions that enable adoption, and reinforce new behaviors. Apply practical approaches to your own change challenges and strengthen how you lead through change.
Who Should Attend
Directors, managers, functional leaders, and other people leaders who are responsible for guiding teams through organizational change. This course is designed for non-executive leaders who lead, manage, or influence others and are currently involved in or preparing for an organizational change initiative.
Course Objectives
- Explain how people experience change and what they need from leaders.
- Apply practical leadership behaviors to guide teams through change.
- Translate and communicate change in ways that create clarity, meaning, and trust.
- Recognize and respond constructively to reactions, concerns, and resistance.
- Create conditions that enable people to adopt new ways of working.
- Reinforce new behaviors to sustain change and prevent regression.
Course Outline
Leading People Through Change
- Understanding how people experience change
- Recognizing what people need during change
- Assessing the human impact of change
- Balancing managing and leading change
- Understanding your role in leading change
- Focusing and aligning your leadership efforts
Translating and Communicating the Change
- Translating the change for your team
- Connecting the change to what matters
- Creating effective 2-way communication
- Communicating through uncertainty
- Building a compelling change story
- Closing the feedback loop
Recognizing and Responding to Resistance
- Understanding what resistance is telling you
- Recognizing the signs of resistance
- Identifying the source of resistance
- Anticipating resistance
- Responding effectively to resistance.
Creating Conditions for Adoption
- Connecting adoption to business value
- Defining the behaviors needed for adoption
- Assessing team readiness for change
- Building capability and confidence
- Aligning the environment to support adoption
- Building and maintaining momentum
Reinforcing and Sustaining the Change
- Recognizing that adoption is not the finish line
- Maintaining leadership attention
- Reinforcing the behaviors you want repeated
- Understanding why old habits return
- Watching for early signs of drift
- Creating a 30-day leadership commitment plan