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Course Overview
An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.
Who Should Attend
- Jira Service Management project admins
- Service management leads
- Managers
Course Objectives
- Configure and brand your customer portal
- Create queues and SLAs for your service team
- Use a linked knowledge base
- Add participants to your service project
- Automate common tasks
- Create and administer service projects
Course Outline
- Configure and brand your customer portal
- Create queues and SLAs for your service team
- Use a linked knowledge base
- Add participants to your service project
- Automate common tasks
- Create and administer service projects