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Course Overview
This 2-day class is specifically for business users, leaders, and technologists who need to understand the business value and benefits of Salesforce and the various Clouds. The class presents a broad range of topics at the right level of detail for the intended audience, including discussion, demonstration and hands-on exercises related to End User, Business Analyst and Administrator tools and features in Salesforce.
Who Should Attend
Business Users, Operations Managers, and IT Managers
Course Objectives
- General Overview
- Salesforce-related products
- Sales Features
- Service Features
- Automation
- Reporting and dashboards
Course Outline
- General Overview
- Salesforce-related products
- Sales Features
- Service Features
- Automation
- Reporting and dashboards