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Course Overview
This course is delivered by a senior instructor with many years of real world consulting experience and is specifically designed to prepare consultants to pass the Salesforce Certified Service Consultant Exam. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.
Who Should Attend
Salesforce Administrators
Course Objectives
- Software Development Lifecycles
- Project management strategies
- The Force.com architecture
- The model, view, controller design pattern
- Typical customer service and call center goals.
Course Outline
- Software Development Lifecycles
- Project management strategies
- The Force.com architecture
- The model, view, controller design pattern
- Typical customer service and call center goals.