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Course Overview
The Salesforce Field Service Lightning course teaches students Salesforce Field Service Lightning and helps prepare students for the Field Service Consultant exam. The course will explore all the functionality of Salesforce Field Service Lightning and teach students how to implement and configure Field Service Lightning.
Who Should Attend
Salesforce Developers preparing for the Field Service Lightning Consultant certification
Course Objectives
- Field Service Overview (FSL)
- FSL Framework
- FSL Challenges and Solutions
- FSL Implementation
- Geocoding
- Data Integration Rules
- Operating Hours
- Service Territories
- Required Skills
- Work Orders & Service Appointments
- Service Resources
- Locations and Products
- Scheduling
- Schedule Optimization Model
- Work Rules and Service Objectives
- Using Contractors
- Dispatcher Console
- Managing Service Appointments
- Roles
- Mobile
- Implementation Best Practices
- Troubleshooting
Course Outline
- Field Service Overview (FSL)
- FSL Framework
- FSL Challenges and Solutions
- FSL Implementation
- Geocoding
- Data Integration Rules
- Operating Hours
- Service Territories
- Required Skills
- Work Orders & Service Appointments
- Service Resources
- Locations and Products
- Scheduling
- Schedule Optimization Model
- Work Rules and Service Objectives
- Using Contractors
- Dispatcher Console
- Managing Service Appointments
- Roles
- Mobile
- Implementation Best Practices
- Troubleshooting