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Course Overview
Unlock one of the fastest ways to drive measurable results in any organization. This course equips you with practical tools to define problems, scope processes, and uncover root causes of inefficiency. Learn to model current workflows, analyze performance, and design improved processes that deliver measurable value. Gain hands-on techniques to implement, monitor, and sustain improvements for long-term success. Ideal for professionals seeking impactful, real-world results.
Learn to define problems, scope processes, and build process maps. Analyze current-state performance, identify waste, and uncover root causes. Design future-state processes, prioritize improvements, and implement, measure, and sustain results using practical BPI tools.
This course earns 14 PDUs and 14 CDUs.
Who Should Attend
This course is designed for professionals responsible for improving or managing business processes. Participants will gain the ability to analyze existing workflows, design optimized processes, and measure performance improvements.
Course Objectives
- Explain key business process improvement (BPI) concepts, including process types and why improvement efforts succeed or fail
- Define and structure business problems clearly, including writing effective problem and business need statements
- Scope and model current-state processes using tools such as SIPOC, process maps, and swim lane diagrams
- Analyze process performance by identifying metrics, waste, variation, and root causes
- Design improved processes using value, quality, and time optimization principles
- Implement, monitor, and sustain process improvements, including applying change management and continuous improvement practices
Course Outline
1. Introduction to Business Process Improvement
- Define business processes
- Identify types of processes in organizations
- Explain why BPI matters
- Understand why most process improvements fail
- Apply a simple BPI framework
2. Define the Problem
- Define the problem before solving it
- Learn a consistent business problem structure
- Write a strong business need statement
3. Scope the Current Process
- Explain why scope matters
- Determine process scope
- Define pre and post conditions
- Scope diagram overview
- Create a SIPOC
4. Model the Current Process
- What is a process model
- Identify key participants
- Prepare to model the process
- Understand basic modeling notation
- Apply modeling best practices
- Create a Process Map
- Create a Swim Lane Map
5. Analyze the Current State
- Collect the data
- Define process metrics
- Identify what to measure
- Analyze data variation
- Apply data analysis techniques
- Identify waste
- Perform root cause analysis
6. Design the Future Process
- Design an effective process
- Apply creative thinking techniques
- Prioritize improvements
- Apply time, quality, and value design principles
7. Implement and Sustain the Future State
- Learn a simple implementation lifecycle
- Plan for implementation and OCM
- Create a feedback strategy
- Monitor process performance
- Sustain improvements
- Build a continuous improvement mindset