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Course Overview
Discover how to boost your exam readiness and gain the confidence you need to become a Salesforce Certified Administrator. In this 1-day instructor-led certification prep course, reinforce your knowledge of Salesforce features and functionality by reviewing exam objectives, including configuration and setup, Object Manager and Lightning App Builder, sales and marketing applications, service and support applications, data and analytics management, and workflow and process automation. Answer practice questions to assess your knowledge of exam topics and maximize your success on the Salesforce Administrator certification exam.
Who Should Attend
- This course is designed for anyone who is actively preparing to earn their Administrator credential.
- Please Note: This course includes a voucher for the Salesforce Administrator certification exam.
Course Objectives
- Recall exam objectives.
- Discuss product features and functionality covered on the exam.
- Assess your exam readiness by answering practice questions.
Course Outline
1. Configuration and Setup
- Assign Company Settings
- Configure and Manage Users
- Adjust Security Controls
2. Object Manager and Lightning App Builder
- Recognize Object Architecture and Relationships
- Customize the App
3. Sales, Marketing, Service, and Support Applications
- Conduct Campaign Management
- Assess Sales Productivity
- Automate Case Management
4. Productivity and Collaboration
- Describe Productivity and Collaboration Tools
5. Data and Analytics Management
- Harness Data Management Tools
- Build Reports and Dashboards
6. Workflow and Process Automation
- Define Workflow
- Understand Salesforce Flow
- Follow Approval Processes
7. Practice Exam