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Course Overview
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
This course has been approved for 7 PDUs | 7 CDUs
Course Objectives
- Understand the importance of communication from a big-picture perspective
- Learn our own authentic approach to communication and where barriers might exist
- Apply key differences between non-verbal and verbal communication and delivery
Course Outline
Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
The Big Picture
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
Understanding Communication Barriers
- An Overview of Common Barriers
- Language Barriers
- Cultural Barriers
- Differences in Time and Place
Paraverbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
Speaking Like a STAR
- S = Situation
- T = Task
- A = Action
- R = Result
- Summary
Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
Appreciative Inquiry
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
Mastering the Art of Conversation
- Level One: Discussing General Topics
- Level Two: Sharing Ideas and Perspectives
- Level Three: Sharing Personal Experiences
- Our Top Networking Tips
Advanced Communication Skills
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages
Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations