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Course Overview
The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco's Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators and networking professionals, it delves into IP telephony fundamentals and operational functionalities within enterprise networks. The latest enhancements in Version 15 include a migration to a 64-bit system, auto-provisioning for collaboration tools, improved system administration, and advanced security features. Additionally, the course introduces Cisco Webex Dedicated Instance, facilitating seamless cloud integration and preserving investment in existing Cisco Systems. Ideal for voice network administrators, entry-level network engineers, data system administrators, IT support staff, and helpdesk technicians, this instructor-led training equips professionals with essential skills in managing Cisco collaboration technologies effectively.
What's New in Cisco Unified Communications Manager Version 15: Migration to a 64-Bit System: Streamlines performance, eliminates memory bottlenecks, and supports future scalability and innovations. Auto Provisioning for Collaboration Tools: Simplifies the management of devices like the Webex App and Cisco Jabber during LDAP synchronization. Enhanced System Administration: Simplifies network configurations and boosts usability with improved accessibility features. Advanced Security and Monitoring Tools: Enhances system security with new protocols and real-time monitoring enhancements. These updates ensure that the ACUCM course reflects the most current and effective practices in Cisco Unified Communications management.
Who Should Attend
- Phone Network Administrators
- Data System Administrators
- Entry-level Network Engineers
- IT Support Personnel
- Helpdesk Support Staff
Course Objectives
- Understand and configure the core features of Cisco Unified Communications Manager.
- Learn about the migration paths and integration techniques for adopting Cisco Webex Dedicated Instance.
- Gain hands-on experience with the new features and enhanced security settings of CUCM Version 15.
- Develop skills in managing and troubleshooting IP telephony and unified communications in a Cisco environment.
Course Outline
Module 1: Introduction to IP Telephony
- Lesson 1: Exploring IP Telephony
- Lesson 2: Describing Deployment Models
- Lesson 3: Understanding Advanced Multisite Features
Module 2: Defining the Basic Configuration
- Lesson 1: Logging In to Cisco Unified Communications Manager
- Lesson 2: Examining Basic Server Configuration
- Lesson 3: Describing Multilevel Administration
- Lesson 4: Configuring DRS Backup and Restore Procedures
Module 3: User Administration
- Lesson 1: Understanding User Configuration
- Lesson 2: Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
- Lesson 1: Configuring System Parameters
- Lesson 2: Supporting Cisco Unified IP Phones
- Lesson 3: Exploring Phone Registration and IP Phone Communications
- Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Module 5: Basic Route Plan Configuration
- Lesson 1: Implementing Dial Plan Connectivity
- Lesson 2: Creating Route Plans
Module 6: Route Filters and Digit Manipulation
- Lesson 1: Configuring Translation Patterns and Route Filters
- Lesson 2: Implementing Digit Manipulation
Module 7: Class of Control
- Lesson 1: Defining Class of Control
- Lesson 2: Using Class of Control Features
Module 8: Understanding Media Resources
- Lesson 1: Defining Media Resources
- Lesson 2: Exploring Media Resource Management
Module 9: Features and Services
- Lesson 1: Describing Basic Features
- Lesson 2: Exploring Hunt Groups
- Lesson 3: Describing Phone Services
Module 10: Dedicated Instance for Webex Calling
- Lesson 1: Evaluate Dedicated Instance and its Significance in Network Infrastructure
- Lesson 2: Examine Key Features and Benefits of Deploying Dedicated Instance
- Lesson 3: Explore Practical Applications for Cisco Dedicated Instances Deployments
Module 11: Introduction to Cisco Unity Connection
- Lesson 1: Overview of Cisco Unity Connection
- Lesson 2: Navigating Cisco Unity Connection
- Lesson 3: Understanding Call Handlers, Users, and Call Flow
Module 12: Configuration of Users and Contacts
- Lesson 1: Explaining Users and Contacts
- Lesson 2: Managing Multiple Users
Module 13: Implementation of Features
- Lesson 1: Implementing the Dial Plan
- Lesson 2: Understanding User Features
- Lesson 3: Accessing Voice Messaging and User Features
- Lesson 4: Managing Distribution Lists
Module 14: Use of Cisco Unity Connection Applications, Tools and Reports
- Lesson 1: Designing an Audiotext Application
- Lesson 2: Using Cisco Unity Connection Tools and Reports
- Lesson 3: Using the DRS