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Course Overview
Strong IT leadership is one of the biggest drivers of organizational success, yet 26% of first-time managers felt unprepared for leadership, and nearly 60% received no training during their transition.
The IT Management and Leadership Professional (ITMLP©) Certification is designed to close that gap. This workshop equips soon-to-be, new, and experienced first-line IT managers with practical skills and frameworks to lead effectively. Developed by an experienced CIO and validated by senior IT executives, the program blends technical leadership, business acumen, and IT innovation strategies.
Note: The exam voucher is included in the course fee.
Who Should Attend
New, soon-to-be or future IT managers & those working toward their ITMLE© Certification
Course Objectives
This workshop is designed to enhance your company’s new manager training by delivering complementary topics tailored specifically for the IT management profession.
After completing this program, you will be able to:
- Apply IT management best practices to enhance team and organizational performance
- Improve IT customer satisfaction and deliver excellent internal client service
- Identify and address key IT megatrends, including cybersecurity, AI, and innovation
- Strengthen leadership skills for managing both in-person and virtual IT teams
- Leverage IT funding models, vendor management strategies, and effective communication
Course Outline
Technical Leadership
- Life as a Technical Manager
- Key Traits of Successful IT Managers
- Making Effective Technical Decisions
- Overseeing Multiple Projects
- Linking IT Mission to Measurable Results
IT Departmental Strategic Planning
- Defining Mission, Vision, and Values
- Setting Goals and Objectives
Influence-Based Technical Leadership
- Understanding Situational Influence
- Applying Cialdini’s Six Principles of Influence
- Using Cohen-Bradford Influence Currencies
- Creating Your Influence Playbook
- Recognizing Action and Reaction Influencers
- Leveraging Influence in IT Environments
Virtual Communication Strategies
- Building Strong Team Dynamics and Camaraderie
- Reducing Mitigated Speech
- Mastering Written, Phone, and Video Communication
- Assigning Tasks Virtually
- Understanding Personality Types
- Serving as a Communication Gateway
- Developing an Effective Social Network
IT Methodology and Innovation
- Methodology Overview
- Waterfall Methods
- Agile/Scrum Practices
- Kanban Approaches
- IT Infrastructure Library (ITIL)
- Project Management (PMP and Prince2)
- Lean IT Principles
- DevOps Integration
IT Manager’s Perspective on Cybersecurity
- Examples of Attack Types
- Exploring Types of Cybersecurity Activities
- The Intersection of Cybersecurity and AI
- Common Cybersecurity and Privacy Frameworks
- Understanding the NIST Cybersecurity Framework
- Three Pillars of Cybersecurity
- Cybersecurity Maturity Models
Understanding AI and IT Megatrends
- Motivations for Implementing New Technologies
- The Technology Selection and Implementation Process
- Moore’s Technology Adoption Life Cycle Curve
- Gartner’s Technology Hype Cycle
- Edge Computing Concepts
- Digital Twin Technology
- The Growth of Quality End-User Computing
- Advancements in Artificial Intelligence (AI)
- Agentive AI (AI-Agents)
- Additional Key IT Trends
Business of IT
- IT Funding and Cost Center Management
- Project and Production Team Mathematics
- Budget Components
- IT Funding and Allocation Methods
- Steps in the Annual Budget Process
- Addressing IT Budget Issues and Tips
IT Vendor Management
- Engaging Providers and Strategic Partners
- Factors in Vendor Selection
- Stages of the Vendor Management Life Cycle
- Overseeing Vendor Relationships
- Outsourcing and Cloud Considerations
IT Internal Client Service
- Enhancing User Experience
- Key Concepts in Internal Client Service
- Managing Client Satisfaction
- Handling Client Expectations
- Techniques for Measurement and Prioritization