ITIL® (Version 5) Transformation

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Course Overview

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

Add the Membership above and receive these additional benefits:

  • 1-year PeopleCert membership + Subscription
  • 1 Free Exam Retake

Who Should Attend

  • Sponsors and owners of transformation initiatives, responsible for leading change.
  • Professionals involved in delivering transformation work, to understand what needs to be done.
  • Professionals impacted by transformation, to understand the support and engagement they can expect.
  • Consultants supporting organizations through transformation initiatives.

Course Objectives

    • Core concepts of digital experience and experience value
    • How experience integrates with the ITIL Product and Service Lifecycle
    • How lifecycle activities influence experience outcomes
    • Experience governance, signals, and continual improvement
    • How ITIL integrates experience thinking with DevOps, AI, and project management
    • How to prepare for and pass the ITIL® Experience certification exam

Course Outline

Module 1: Introduction to ITIL® Transformation

  • 1.1 Key concepts of ITIL®
  • 1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model

  • 2.1 Layers, stages, steps, and contextual adaptation in transformation
  • 2.2 End-to-end examples

Module 3: Transformation patterns

  • 3.1 Introduction to transformation patterns
  • 3.2 Initiation patterns
  • 3.3 Governance patterns
  • 3.4 Execution patterns

Module 4: Measurement, learning, and synthesis

  • 4.1 Tools, methods and techniques
  • 4.2 Measurement and evidence
  • 4.3 Learning and knowledge transfer

Module 5: ITIL® and AI

  • 5.1 Transformation in the AI context
  • 5.2 AI governance

Module 6: ITIL® and other frameworks

  • 6.1 ITIL® and DevOps
  • 6.2 ITIL® and PRINCE2®

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Class Dates & Times

Class times are listed Central time

This is a 3-day class

Price: $2,385.00

Class dates not listed.
Please contact us for available dates and times.