Build Agents with CX Agent Studio in Google Cloud

Skip to Scheduled Dates

Course Overview

In this course you will learn how to create, deploy and integrate agents in CX Agent Studio. You will create agents end-to-end including instructions, tools and sub-agents that work both for text and voice. Additionally, you will learn the different ways you can deploy the agent as well as integrations via web, API, telephony and CCaaS solutions. Finally, you will implement evaluations and configure monitoring and logging to understand the performance of your agent.

Who Should Attend

Conversational Architects, Designers, and Data Engineers

Course Objectives

    • Design multi-agent architectures and developer-first workflows
    • Evaluate CX agent performance. Implement deterministic logic
    • Create and maintain data stores that enhance CX agents
    • Deploy a CX agent to various digital channels
    • Leverage CX agent tools and connectors to integrate with various providers
    • Escalate to human agents. Apply industry best practices for a successful launch
    • Utilize Native Audio to configure natural voice-based interactions

Course Outline

  • Introduction to CX Agent Studio
  • Build CX Agents
  • Programmatic Management and Voice Agents
  • Extend CX Agents with Agent Search Data Stores
  • Evaluate and Configure CX Agents
  • CX Agent Studio Integrations
  • Essentials for a Successful Launch

< Back to Courses

Class Dates & Times

Class times are listed Eastern time

This is a 2-day class

Price: $1,800.00

Class dates not listed.
Please contact us for available dates and times.