Course Overview

The crux of “getting it right” on any project is understanding and delivering what stakeholders need, even when that differs from what they ask for. Solid elicitation skills enable team members to identify real needs versus stated needs. In organizations with project professionals who use well-developed elicitation skills, stakeholders have shared expectations and face fewer surprises, team members are more efficient when developing solutions, and project environments are more collaborative and productive.

Note: This course has been approved by PMI for 7 PDUs and by IIBA for 7 CDUs.

Who Should Attend

This course is for anyone involved in eliciting requirements, needs, rules, assumptions, and other needed information. Whether working in predictive or adaptive environments, participants will improve their elicitation skills for better product and project outcomes.

Course Objectives

• Understand the basics of elicitation and the elicitation process.
• Identify the business and project context for eliciting requirements.
• Learn to develop good questions that can elicit the right information at the right time.
• Identify the essential steps to conducting successful elicitation sessions.
• Assess what information to document and the importance of confirming elicitation results.

Course Outline