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Course Overview
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. This course follows after the A+ Part 1 course and prepares you for the A+ Core 2 exam 220-1101.
Who Should Attend
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 220-1102 Certification Exam.
Course Objectives
- Identify, install and configure Windows Operating System features
- Perform OS installations and upgrades
- Identify features and tools of macOS
- Identify features and tools of Linux OS
- Summarize security measures and protocols
- Configure SOHO network security
- Manage security settings
- Troubleshoot Windows OS problems
- Explain change-management best practices
- Implement workstation backup and recover methods
- Identify the basics of scripting
Course Outline
Lesson 1: Configuring Windows
- Topic 1A: Configure Windows User Settings
- Topic 1B: Configure Windows System Settings
Lesson 2: Managing Windows
- Topic 2A: Use Management Consoles
- Topic 2B: Use Performance and Troubleshooting Tools
- Topic 2C: Use Command-line Tools
Lesson 3: Identifying OS Types and Features
- Topic 3A: Explain OS Types
- Topic 3B: Compare Windows Editions
Lesson 4: Supporting Windows
- Topic 4A: Perform OS Installations and Upgrades
- Topic 4B: Install and Configure Application
- Topic 4C: Troubleshoot Windows OS Problems
Lesson 5: Managing Windows Networking
- Topic 5A: Manage Windows Networking
- Topic 5B: Troubleshoot Windows Networking
- Topic 5C: Configure Windows Security Settings
- Topic 5D: Manage Windows Shares
Lesson 6: Managing Linux and macOS
- Topic 6A: Identify Features of Linux
- Topic 6B: Identify Features of macOS
Lesson 7: Configuring SOHO Network Security
- Topic 7A: Explain Attacks, Threats, and Vulnerabilities
- Topic 7B: Compare Wireless Security Protocols
- Topic 7C: Configure SOHO Router Security
- Topic 7D: Summarize Security Measures
Lesson 8: Managing Security Settings
- Topic 8A: Configure Workstation Security
- Topic 8B: Configure Browser Security
- Topic 8C: Troubleshoot Workstation Security Issues
Lesson 9: Supporting Mobile Software
- Topic 9A: Configure Mobile OS Security
- Topic 9B: Troubleshoot Mobile OS and App Software
- Topic 9C: Troubleshoot Mobile OS and App Security
Lesson 10: Using Support and Scripting Tools
- Topic 10A: Use Remote Access Technologies
- Topic 10B: Implement Backup and Recovery
- Topic 10C: Explain Data Handling Best Practices
- Topic 10D: Identify Basics of Scripting
Lesson 11: Implementing Operational Procedures
- Topic 11A: Implement Best Practice Documentation
- Topic 11B: Use Proper Communication Techniques
- Topic 11C: Use Common Safety and Environmental Procedures