1 - Course Introduction

• Introductions and course logistics
• Course objectives

2 - Introduction to Troubleshooting

• Define the scope of troubleshooting
• Use a structured approach to solve configuration and operational problems
• Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3 - Troubleshooting Tools

• Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot vSphere problems
• Identify important vSphere log files and interpret the log file contents

4 - Troubleshooting Virtual Networking

• Analyze and resolve standard switch and distributed switch problems
• Analyze virtual machine connectivity problems and fix them
• Examine common management network connectivity problems and restore configurations

5 - Troubleshooting Storage

• Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems
• Analyze and resolve common VM snapshot problems
• Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) events and resolve these problems

6 - Troubleshooting vSphere Clusters

• Identify and recover from problems related to vSphere HA
• Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
• Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

7 - Troubleshooting Virtual Machines

• Identify possible causes and resolve virtual machine power-on problems
• Troubleshoot virtual machine connection state problems
• Resolve problems seen during VMware Tools™ installations

8 - Troubleshooting vCenter Server and ESXi

• Analyze and fix problems with vCenter Server services
• Analyze and fix vCenter Server database problems
• Examine ESXi host and vCenter Server failure scenarios and resolve the problems