Course Overview

Delivered by an OmnissaCertified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

Who Should Attend

Intermediate to advanced practitioners that support Workspace ONE UEM environments.

Course Objectives

• Develop a structured approach to troubleshooting.
• Resolve common issues that occur in a Horizon environment.
• Discuss Horizon Connection Server advanced configurations.
• Interpret Horizon Connection Server logs.
• Identify Unified Access Gateway configuration and certificate problems.
• Describe BLAST configuration verification using logs and settings.
• Describe how Horizon connections work and how to troubleshoot issues.
• Describe the use of TLS/ SSL certificates in Horizon and list troubleshooting steps for common problems.
• Describe Cloud Pod Architecture troubleshooting scenarios.
• Learn about the command line tools available.
• Learn the importance of optimizing Windows for use in Horizon and learn what should be optimized to improve system performance and reliability.
• Discuss how to troubleshoot problems related to instant clone VMs.
• Identify steps that you can follow to solve problems related to Horizon Client.
• Discuss troubleshooting steps applicable to device redirection in HorizonTroubleshoot redirection common problems.

Course Outline