Course Overview

Delivered by an Omnissa Certified Instructor, this course provides a high-level overview of Workspace ONE UEM as a comprehensive management solution for macOS and iOS devices, including application distribution, integration with Apple services, managing devices with profiles, and more.

Who Should Attend

Administrators who manage Apple devices. 

Course Objectives

• Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.
• Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.
• Discuss basic navigation and user and group administration in the Workspace ONE console.
• Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.
• Explore the key features of Intelligent Hub, such as unified app catalog, self
• service support options, and end user notification.
• Understand the basic premise of what a profile is and how it relates to Apple devices
• Learn about implementing desired state management for Apple devices using Declarative Device Management.
• Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.
• Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.
• Discuss the various methods for collecting devices logs.
• Describe the features and functionality of Workspace ONE Assist.
• Explore common issues and how to troubleshoot them.

Course Outline