Course Overview

The Supervisor's Role is one of the most direct and impactful roles in an organization. It requires us to actively listen, remove ego, delegate, manage performance, and work through ever-changing processes. The emphasis is on making the change from being a co-worker to engaging in a position of authority while at the same time maintaining a sense of control and expedience.

This course has been approved for 7 PDUs | 7 CDUs

Who Should Attend

This course is for those taking on supervisory positions looking to motivate and engage their employees amidst challenges such as determining their leadership style, communicating with former peers, and providing feedback that is more readily accepted.

Course Objectives

• Define the roles and responsibilities that involves meaningful dialogue
• Understand and apply situational leadership to daily practice
• Craft an effective communication approach that incorporates mutual respect
• Build strong performance feedback that relies on mutual-buy-in

Course Outline