CompTIA Soft Skills Essentials

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Course Overview

CompTIA Soft Skills Essentials builds practical employability skills across professionalism, communication, teamwork, critical thinking, problem-solving, and career development. Learners explore workplace habits, time management, professional appearance, active listening, questioning, writing, collaboration, team development, feedback, decision-making, resumes, networking, and interviewing.

The course uses activities, case studies, and lesson reviews to help learners apply these skills in professional settings and strengthen their readiness for long-term career success.

Who Should Attend

  • Early-career professionals and individuals preparing to enter the workforce
  • Technical professionals seeking stronger workplace and communication skills
  • Team members who want to improve collaboration, feedback, and problem-solving
  • Job seekers preparing resumes, LinkedIn profiles, networking plans, and interviews
  • Anyone seeking a practical foundation in professional and career-readiness skills

Course Objectives

    • Demonstrate professional habits, effective time management, and workplace readiness.
    • Adapt professional appearance and grooming to different workplace settings.
    • Use communication pillars, active listening, effective questioning, and strong writing practices.
    • Recognize body language, communication barriers, and techniques for positive communication.
    • Collaborate effectively across in-person, remote, and project-team environments.
    • Navigate team-development stages, communication styles, conflict, and feedback.
    • Apply critical-thinking, cost-benefit, risk-assessment, and decision-making methods.
    • Build a professional brand, resume, LinkedIn presence, network, and interviewing strategy.

Course Outline

Character and Professionalism

  • Character and Professionalism
  • Employability Skills
  • High-Level Employability Skills
  • Benefits of Employability Skills
  • Lesson Review
  • Habits and Qualities of Effective Employees
  • Time Management Using the Eisenhower Matrix
  • Activity: Time Management
  • Habits for Workplace Excellence
  • Key Qualities for Professional Success
  • Lesson Review
  • Professional Appearance
  • Your Appearance in the Workplace
  • Following a Professional Dress Code
  • Adapting Your Appearance to Different Professional Settings
  • Assembling a Professional Wardrobe
  • Understanding Personal Grooming
  • Essential Grooming Habits
  • Developing Your Grooming Routine
  • Case Study: Dress and Grooming
  • Activity: Dress for Success
  • Adjustments for Different Professional Settings
  • Activity: Professional Appearance
  • Lesson Review

Communication

  • The Four Communication Pillars
  • The Four Major Pillars
  • Identifying Who
  • Identifying What
  • Explaining Why
  • Choosing How
  • Case Study: Using the Four Communication Pillars
  • Activity: The Four Communication Pillars
  • Lesson Review
  • Developing Listening Skills
  • The Importance of Listening Skills
  • Core Components of Active Listening
  • Overcoming Listening Barriers
  • Activity: Listening Skills
  • Lesson Review
  • Effective Questioning
  • The Importance of Questioning
  • Open-Ended Questions
  • Tips for Using Open-Ended Questions
  • Mastering Closed-Ended Questions
  • Mastering Probing Questions
  • Reflective Questions
  • Opinion-Seeking Questions
  • Best Practices in Questioning
  • Activity: Effective Questioning
  • Lesson Review
  • Effective Writing
  • Features of Effective Writing
  • Writing Best Practices
  • Impactful Email Structure
  • Key Elements of Effective Reports
  • Techniques for Persuasive Writing
  • Activity: Effective Writing
  • Lesson Review
  • Advanced Communication Techniques
  • Body Language in Professional Settings
  • Effective Body Language Skills
  • Activity: Body Language
  • Transforming Negatives into Positives
  • Communication Barriers
  • Activity: Use Communication Skills
  • Lesson Review

Collaboration and Teamwork

  • Collaboration and Teamwork
  • Workplace Collaboration
  • Digital Collaboration Tools
  • Building Effective Teamwork
  • Remote vs. In-Person Teamwork Dynamics
  • Workplace Cooperation and Compromise
  • Case Study: A Software Project That Failed Due to Poor Collaboration
  • Lesson Review
  • Team Stages
  • Navigating the Forming Stage in Team Development
  • Mastering the Storming Stage
  • Mastering the Norming Stage
  • Mastering the Performing Stage
  • Navigating the Adjourning (Mourning) Stage in Team Development
  • Case Study: Navigating the Storming Stage in an IT Project Team
  • Activity: Team Stages
  • Lesson Review
  • Being a Great Team Member
  • Developing Essential Team Player Qualities
  • Case Study: Development of Essential Team Player Qualities
  • Activity: Be a Good Team Member
  • Project Teams
  • Building an Effective Project Team
  • Case Study: Assembling an Effective Team
  • Steps to Resolve Conflict
  • Activity: Resolve Conflict
  • Lesson Review
  • Using Communication Styles
  • Communication Styles
  • Communication Styles in the Workplace
  • Case Study 1: Dominator Communication Style
  • Case Study 2: Persuader Communication Style
  • Case Study 3: Supporter Communication Style
  • Case Study 4: Analyzer Communication Style
  • Activity: Team Communication Styles
  • Lesson Review
  • Understanding Feedback
  • The Role of Feedback in Team Dynamics
  • Professional Feedback Structure
  • Constructive Feedback Guidelines
  • Case Study: The Importance of Timeliness in Feedback
  • Case Study: The Power of Specificity and Descriptiveness in Feedback
  • The SBI Feedback Model
  • Mastering Receiving Feedback
  • Case Study: Feedback During a Code Review
  • Lesson Review

Critical Thinking and Problem-Solving

  • Critical Thinking
  • Importance of Critical Thinking in the Workplace
  • Key Critical Thinking Skills
  • Strategy 1: Question Assumptions and Explore Deeper Causes
  • Strategy 2: Synthesize Complex Information for Better Decision-Making
  • Training Resources to Support Critical Thinking Development
  • Activity: Characteristics of Critical Thinkers
  • Lesson Review
  • Making Good Decisions
  • Decision-Making and Problem-Solving as Critical Thinking Skills
  • Case Study: Decision Making
  • Completing a Cost-Benefit Analysis
  • Avoiding Common Decision-Making Pitfalls
  • Problem-Solving: A Critical Thinking Skill
  • Risk Assessment in Decision-Making
  • Decision-Making Frameworks
  • Collaborative Problem-Solving
  • Activity: Problem Solving
  • Making a Decision
  • Agile Decision-Making
  • Agile Decision-Making: Case Study
  • Heuristic Decision-Making
  • Heuristic Decision-Making: Case Study
  • The Rational Decision-Making Model
  • Case Study in Rational Decision-Making Model
  • Activity: Making Good Decisions
  • Lesson Review

Career Success

  • A Successful Career
  • Understanding Career Success
  • Professional Image and Personal Brand
  • Personal Brand
  • Lesson Review
  • Creating an Effective Resume
  • Effective Resumes
  • Key Elements of a Resume
  • Case Study: Crafting a Winning IT Resume
  • Activity: Create an Effective Resume
  • Formatting Your Resume
  • Building Your Professional Brand on LinkedIn
  • LinkedIn Checklist
  • Professional Networking
  • Implementing Networking Strategies
  • Lesson Review
  • Interviewing Skills
  • Preparing for a Job Interview
  • Understanding the Interview Process
  • Strategies for After the Interview
  • STAR Interviewing Method
  • Case Study: Mastering STAR Interviewing
  • Activity: Interviewing
  • Making a Strong First Impression
  • Mastering the "Tell Me About Yourself" Question
  • Lesson Review

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Class Dates & Times

Class times are listed Eastern time

This is a 1-day class

Price: $99.00

NCLGISA Price: $49.50

Class dates not listed.
Please contact us for available dates and times.