Course Overview

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL® ’s Service Value Chain and ITIL® practices.

The module highlights key sustainability competencies and capabilities that service organizations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.

This class includes an exam voucher.

Who Should Attend

• Service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Course Objectives

• Understand how to use the ITIL® guiding principles to deliver value by creating sustainable digitally enabled products and services.
• Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
• Obtain a practical grounding in the key principles of sustainability.
• Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.

The successful completion of practical assessments are required prior to taking the ITIL® 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during the class.

Course Outline

Class dates not listed.
Please contact us for available dates and times.