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Course Overview
Effective problem-solving skills are cultivated through a thoughtful, structured approach, not by chance. It involves using a variety of techniques to identify, resolve, and prevent issues from recurring at their root cause—an essential step often overlooked in the rush for quick fixes. In this course, you'll learn how to define problems, gather and analyze data, and apply various analysis techniques to identify root causes. You'll gain a systematic problem-solving framework that you can easily apply in your daily work.
Private classes on this topic are available. We can address your organization’s issues and time constraints, use your templates in class, and save you money, too. We can also customize this class to meet your needs, including adding or removing topics. Contact us to find out how.
This course has been approved for 7 PDUs | 7 CDUs
Who Should Attend
This class is designed for anyone looking to enhance their ability to solve recurring problems. With a variety of methods at your disposal, you’ll be able to uncover root causes, engage stakeholders, and bring in new perspectives. This results in more thorough analysis and better problem-solving outcomes.
Course Objectives
- Understand RCA terminology, benefits, and challenges
- Apply a root cause analysis framework to help identify causal factors and root causes of problems
- Learn to objectively define and document the business problem(s)
- Determine what data to collect, the types of data, and methods to use for data collection
- Apply various RCA techniques to analyze the problem and identify potential root causes
- Document and present the results of your analysis
Course Outline
Root Cause Analysis (RCA) Overview
- Key terms & concepts
- Root cause analysis framework
- Common root cause techniques
- Create an RCA team
- RCA benefits & challenges
Define the Problem
- Determine the right problem to solve
- Common elicitation techniques
- Tips to defining the problem
- How to document a good problem statement
Collect Relevant Data
- Collecting the data
- What data to collect
- Data analytic types
- Data collection methods
- RCA techniques (5-Whys and Pareto Chart)
Identify Potential Causal Factors
- Identify potential causal factors
- Analyze the problem
- RCA techniques (fishbone diagram, mind map, process analysis, scatter diagram)
Determine the Root Cause(s)
- Determining the root cause
- RCA technique (interrelationship diagram)
Summarize & Document Analysis Results
- Document and present the analysis results
Next Steps
- Recommend solution options
- Monitoring the solution post implementation
- Key reasons for RCA Failure
- RCA final Tips