Course Overview

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the roles needed to implement a business process management approach.

This course has been approved for 7 PDUs | 7 CDUs

Who Should Attend

The course is for anyone who needs to understand the basics of managing processes in their organization through a practical, easy-to-use framework. This course aligns with ABPMP®’s Guide to the BPM Common Body of Knowledge (BPM CBOK ®) and is part of the Business Process Management (BPM) certificate program.

Course Objectives

• Learn an industry-standard BPM approach
• Identify various models and modeling notations that can be used to help you analyze the process.
• Understand how to apply three basic design optimization principles in designing improved processes.
• Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
• List various process management technologies that can be used to manage business processes.

Course Outline