MB-7005 Create and manage journeys with Dynamics 365 Customer Insights

Course Overview

In this learning path, you practice building journeys using Dynamics 365 Customer Insights. The skills validated include creating marketing assets like emails, creating a segment, creating a journey, adding elements to a journey, and publishing the journey.

Course Outline

1 - Create emails in Dynamics 365 Customer Insights - Journeys

Manage assets
Create marketing emails
Personalize content
Use brand profiles
Use Copilot to generate email content ideas
Style emails with AI-assisted themes
Create content blocks
Preview and test emails
Check your message for errors and publish
Send emails without building a journey
Edit a live email
Prevent sending emails to duplicated email addresses

2 - Build journeys with Dynamics 365 Customer Insights - Journeys

Create and manage segments
Work with triggers
Create a journey
Add messages to the journey
Add activities to the journey
Add other elements to the journey
Publish journeys

3 - Guided project - Create and manage journeys with Dynamics 365 Customer Insights

Prepare for the guided project

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Class Dates & Times

Class times are listed Central time

This is a 1-day class