CompTIA A+ Certification (Exams 220-1201 and 220-1202)

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Course Overview

CompTIA A+ Certification Prep (Exam 220-1201 & 220-1202) course equips participants with essential skills to install, configure, and maintain computer systems, mobile devices, and software. It covers troubleshooting, cybersecurity, and customer support, along with an understanding of cloud technologies, virtualization, and multi-OS environments in corporate settings.

Who Should Attend

  • PC Support Specialist
  • IT Support Specialist

Course Objectives

    • Install, configure, and maintain computer equipment, mobile devices, and software for end users
    • Service components based on customer requirements
    • Understand networking basics and apply basic cybersecurity methods to mitigate threats
    • Properly and safely diagnose, resolve, and document common hardware and software issues
    • Apply troubleshooting skills and provide customer support using appropriate communication skills
    • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

Course Outline

1. What Does an IT Specialist Do

  • The Hero of Problem Solving
  • The Troubleshooting Methodology
  • Additional Resources
  • Module Quiz

2. Installing Motherboards and Connectors

  • Cables and Connectors
  • Motherboards
  • Legacy Cables
  • Additional Resources
  • Module Quiz

3. Installing System Devices

  • Power Supplies and Cooling
  • Storage Devices
  • System Memory
  • CPUs
  • Challenge Lab: Troubleshoot Memory
  • Additional Resources
  • Module Quiz

4. Troubleshooting PC Hardware

  • BIOS and UEFI
  • Power and Disk Issues
  • System and Display Issues
  • Lab: Troubleshoot GPU
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

5. Comparing Local Networking Hardware

  • Network Types
  • Networking Hardware
  • Lab: Connect Patch Panel Cables
  • Network Cable Types
  • Wireless Networking Types
  • Additional Resources
  • Module Quiz

6. Configuring Network Addressing and Internet Connections

  • Internet Connection Types
  • TCP/IP Concepts
  • Network Communications
  • Network Configuration Concepts
  • Challenge Lab: Install a SOHO Network
  • Additional Resources
  • Module Quiz

7. Supporting Network Services

  • Networked Host Services
  • Internet and Embedded Appliances
  • Troubleshoot Networks
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

8. Summarizing Virtualization and Cloud Concepts

  • Client-Side Virtualization
  • Cloud Concepts
  • Additional Resources
  • Module Quiz

9. Supporting Mobile Devices

  • Mobile Devices and Peripherals
  • Mobile Apps and Data
  • Laptop Hardware
  • Troubleshoot Mobile Devices
  • Challenge Lab: Mobile Hardware Support
  • Additional Resources
  • Module Quiz

10. Supporting Print Devices

  • Printers and Multifunction Devices
  • Print Device Maintenance
  • Troubleshoot Print Devices
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

11. Managing Support Procedures

  • Documentation
  • Professional Communication
  • Types of Operating Systems
  • Additional Resources
  • Module Quiz

12. Configuring Windows

  • Windows User Settings
  • Windows System Settings
  • Install and Configure Applications
  • Cloud-Based Applications
  • Additional Resources
  • Module Quiz

13. Managing Windows

  • Use Management Consoles
  • Command-Line Tools
  • Windows Networking
  • Additional Resources
  • Module Quiz

14. Supporting Windows

  • Troubleshoot Windows Networking
  • Remote Access Technologies
  • Performance and Troubleshooting Tools
  • Troubleshoot Windows OS Problems
  • Additional Resources
  • Module Quiz

15. Securing Windows

  • Logical Security Concepts
  • Windows Security Settings
  • Windows Shares
  • Additional Resources
  • Module Quiz

16. Installing Operating Systems

  • Windows Editions
  • OS Installations and Upgrades
  • Additional Resources
  • Module Quiz

17. Supporting Other OS

  • Linux Features
  • Package and Network Management
  • macOS Features
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

18. Configuring SOHO Network Security

  • Attacks, Threats, and Vulnerabilities
  • Wireless Security Protocols
  • SOHO Router Security
  • Additional Security Measures
  • Additional Resources
  • Module Quiz

19. Managing Security Settings

  • Account Security
  • Workstation Security
  • Browser Security
  • Troubleshoot Workstation Security
  • Additional Resources
  • Module Quiz

20. Supporting Mobile Software

  • Mobile OS Security
  • Troubleshoot Mobile OS and App Software
  • Troubleshoot Mobile OS and App Security
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

21. Using Data Security

  • Data Backup and Recovery
  • Data Handling Best Practices
  • Artificial Intelligence
  • Additional Resources
  • Module Quiz

22. Implementing Operational Procedures

  • Change and Inventory Management
  • Common Safety and Environmental Procedures
  • Scripting Basics
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

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Class Dates & Times

Class times are listed Central time

This is a 5-day class

Register for Class

Register When Time Where How
Register 08/18/2025 8:00AM - 4:00PM Online VILT
Register 10/20/2025 8:00AM - 4:00PM Online VILT
Register 12/01/2025 8:00AM - 4:00PM Online VILT