Mastering Positive Assertiveness with SOCIAL STYLE

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Course Overview

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships.

This course has been approved for 14 PDUs | 14 CDUs

Who Should Attend

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.

Course Objectives

    • Apply communication styles that maximize benefits
    • Utilize the art of asking questions to elicit more from others
    • Make the best first impression by looking, sounding, and being confident
    • Augment your listening and hearing skills to increase engagement
    • Leverage your body language for full communication

Course Outline

An Overview of Modern Assertiveness

  • Understanding modern assertiveness
  • Establishing the three levels of “self”
  • Understanding your rights to self-assertiveness

Understanding Communication Styles with SOCIAL STYLE®

  • Authenticity and Awareness
  • The Four Behavioral SOCIAL STYLES®
  • Leveraging the four styles for positive assertiveness

Dimensions of Interpersonal Communication

  • Hearing, listening, and active listening
  • Employing empathy within communication
  • Questioning with proper intent
  • Comprehending the impact of your thoughts on your reality

The Importance of Body Language

  • Understanding non-verbal communication
  • Making a powerful first impression
  • Leveraging the para-verbal keys to communication
  • Speaking with confidence

Dealing with Difficult Situations

  • Relaxing and reducing anxiety
  • Dealing with difficult people
  • Utilizing best practices in communication
  • Building rapport and trust

Reaching Alignment and Giving Great Feedback Building consensus

  • The Four Dimensions of Trust
  • Giving feedback effectively with POP and SSC
  • Using “we” language to build better consensus

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Class Dates & Times

Class times are listed Central time

This is a 2-day class

Register for Class

Register When Time Where How
Register 12/04/2025 8:00AM - 4:00PM Online VILT
Register 02/26/2026 8:00AM - 4:00PM Online VILT
Register 05/28/2026 8:00AM - 4:00PM Online VILT
Register 08/27/2026 8:00AM - 4:00PM Online VILT
Register 12/03/2026 8:00AM - 4:00PM Online VILT