Atlassian Service Request Management Essentials

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Course Overview

An expert instructor will teach your team how to set up and configure Jira Service Management for the ITSM practice of service request management. Your team will experience hands-on learning with Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.

Who Should Attend

  • Jira Service Management project admins
  • Service request management team lead

Course Objectives

    • Create a service project
    • Set up a knowledge base for customer self-service
    • Run and interpret Jira Service Management reports to gain insight and make improvements

Course Outline

  • Create a service project
  • Set up a knowledge base for customer self-service
  • Run and interpret Jira Service Management reports to gain insight and make improvements

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Class Dates & Times

Class times are listed Central time

This is a half-day class

Class dates not listed.
Please contact us for available dates and times.