Atlassian Incident Management Essentials

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Course Overview

An expert instructor will guide your team as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management.

Who Should Attend

  • Jira Service Management project admins
  • Incident management team lead

Course Objectives

    • List the stages of a major incident
    • Create an ITSM project
    • Set up the teams that will handle incidents
    • Set up services
    • Integrate other Atlassian and third-party tools

Course Outline

  • List the stages of a major incident
  • Create an ITSM project
  • Set up the teams that will handle incidents
  • Set up services
  • Integrate other Atlassian and third-party tools

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Class Dates & Times

Class times are listed Central time

This is a half-day class

Class dates not listed.
Please contact us for available dates and times.