Managing Jira Service Projects

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Course Overview

An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

Who Should Attend

  • Jira Service Management project admins
  • Service management leads
  • Managers

Course Objectives

    • Configure and brand your customer portal
    • Create queues and SLAs for your service team
    • Use a linked knowledge base
    • Add participants to your service project
    • Automate common tasks
    • Create and administer service projects

Course Outline

  • Configure and brand your customer portal
  • Create queues and SLAs for your service team
  • Use a linked knowledge base
  • Add participants to your service project
  • Automate common tasks
  • Create and administer service projects

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Class Dates & Times

Class times are listed Central time

This is a 1-day class

Class dates not listed.
Please contact us for available dates and times.