Advanced Asset Management in Jira Service Management

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Course Overview

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents' fingertips.

Who Should Attend

  • Jira Service Management project admins
  • Service management leads

Course Objectives

    • Create and configure Asset object custom fields
    • Create and configure referenced Asset custom fields
    • Create AQL queries with inbound and outbound object references
    • Map import data to referenced object types
    • Search for objects connected to a ticket
    • Trigger automation from Asset objects and Jira issues
    • Perform advanced object and global Asset configurations

Course Outline

  • Create and configure Asset object custom fields
  • Create and configure referenced Asset custom fields
  • Create AQL queries with inbound and outbound object references
  • Map import data to referenced object types
  • Search for objects connected to a ticket
  • Trigger automation from Asset objects and Jira issues
  • Perform advanced object and global Asset configurations

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Class Dates & Times

Class times are listed Central time

This is a 1-day class

Class dates not listed.
Please contact us for available dates and times.