Salesforce Agentforce Specialist (SP-SAI201)

Skip to Scheduled Dates

Course Overview

In this course, students will learn how to create grounded prompts in Prompt Builder, custom agent actions with Agent Builder, and work with Model Builder to create foundational models using hyperparameters. Participants will also configure and utilize the Einstein Trust Layer to use audit AI solutions and ensure they are being delivered safely. Students will also work with Sales AI and Customer Service AI features, including, but not limited to, Sales Summaries, Sales Emails, Service Replies, and Work Summaries.

Who Should Attend

Salesforce users preparing themselves for the Salesforce Certified AI Specialist exam

Course Objectives

    • Agentforce features, capabilities and use cases
    • Agent topics, actions, and instructions
    • Agentbuilder
    • Prompt Builder
    • Model Builder
    • Sales AI
    • Customer Service AI

Course Outline

  • Agentforce features, capabilities and use cases
  • Agent topics, actions, and instructions
  • Agentbuilder
  • Prompt Builder
  • Model Builder
  • Sales AI
  • Customer Service AI

< Back to Course Search

Class Dates & Times

Class times are listed Central time

This is a 3-day class

Class dates not listed.
Please contact us for available dates and times.