Cisco Implementing Cisco Emergency Responder v9.0 (ICER)

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Course Overview

Implementing Cisco Emergency Responder (ICER) is a 2-day course that provides students with best practice information on how to install, configure, operate, and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure on-premise emergency response locations (ERLs), physical and softphones, and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. If the phone is on-premise, CER can manage it. You will also examine CER disaster recovery and user management. This course will not address third-party remote user applications.

Who Should Attend

  • Network Administrators, Network Engineers, and Systems Engineers
  • Anyone working towards CCNP Voice Certification

Course Objectives

    • E911 architecture and terminology
    • ICER installation requirements
    • How the CER and CUCM systems route E911 calls
    • Configure CUCM for integration with CER
    • Configure CER for integration with CUCM
    • Add and configure ERLs and ELINs
    • Configure CER users
    • Backup and restore a CER system

Course Outline

  • Understanding the Architecture for Emergency Calls
  • Introducing Cisco Emergency Responder
  • Cisco Emergency Responder
  • Cisco ER Deployment Models
  • What Happens When an Emergency Call Is Made
  • Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
  • System Interactions During Emergency Calls
  • Configuring Cisco Unified Communications Manager Support Components
  • Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
  • Cisco Emergency Responder Interfaces
  • Cisco Emergency Responder Administration Interfaces
  • Initial Configuration of Cisco Emergency Responder
  • Initial Cisco ER Configuration
  • Creating ERLs
  • Working with EnergyWise
  • Using Cisco Emergency Responder with Intrado V9-1-1 Services
  • Configuring Users and Role-Based System Access
  • Using the Cisco ER User Interface
  • Working with ALI Records
  • Understanding the Disaster Recovery System

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Class Dates & Times

Class times are listed Eastern time

This is a 2-day class

Please contact Akhil for your custom class price.
at@tmbsusa.com | +1(908) 334-4476

Register for Class

Register When Time Where How
Register 03/23/2026 10:00AM - 6:00PM Online VILT