Cisco Implementing Cisco Emergency Responder (ICER)

Course Overview

This course is a 2-day course that provides students with best practice information on how to install, configure, operate, and maintain Cisco Emergency Responder 15 in a Cisco Unified Communications Manager (CUCM) environment. Focusing on core administrative skills, you will learn to configure CUCM for integration with ICER and to configure on-premise emergency response locations (ERLs), physical and softphones, and emergency location identification numbers (ELINs) in ICER to properly route enhanced 911 (E911) calls. If the phone is on-premise, ICER can manage it. The course also covers Webex Calling emergency calling, showing how cloud-based location management and PSTN integration differ from on-prem ICER, especially for nomadic and remote users. Students will also learn how RedSky integrates with CUCM, using HELD and Geolocation headers in SIP INVITEs to deliver calls with accurate dispatchable location information to the correct PSAP.

Who Should Attend

Network Administrators, Network Engineers, and Systems Engineers
Anyone working towards CCNP Voice Certification

Course Objectives

E911 architecture and terminology
ICER installation requirements
How CUCM and ICER route E911 calls
Configure CUCM for integration with ICER
Configure ICER for integration with CUCM
Add and configure ERLs and ELINs
Configure ICER users
Backup and restore an ICER system
Compare ICER on-premises emergency calling with Webex Calling emergency services
Configure CUCM with RedSky for direct emergency call routing

Course Outline

Understanding the Architecture for Emergency Calls
Introducing Cisco Emergency Responder v15
Cisco Emergency Responder Features
Cisco ER Deployment Models
What Happens When an Emergency Call Is Made
CUCM v15 Configuration for Cisco Emergency Responder
System Interactions During Emergency Calls
Integration of Cisco Emergency Responder v15 with CUCM v15
Cisco Emergency Responder Interfaces
Cisco Emergency Responder Administration Interfaces
Creating ERLs
Configuring Users and Role-Based System Access
Using the Cisco ER User Interface
Working with ALI Records
Webex Calling Emergency Calling (cloud-based location and compliance)
CUCM and RedSky Integration for Emergency Call Routing (HELD, Geolocation, ELIN substitution)
Understanding the Disaster Recovery System

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Class Dates & Times

Class times are listed Eastern time

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