Cisco Webex Calling Overview for Government (WEBEX-CALL-OVERVIEW-GOV)
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Course Overview
This one-day, instructor-led course provides a detailed introduction to Webex Calling, focusing on applications within State and Federal Governments. Designed for a broad audience, including Executives, Managers, Administrators, Engineers, and Helpdesk personnel, the course demystifies the deployment, implementation, and support mechanisms of Webex Calling.
Who Should Attend
This course is designed for professionals in government sectors responsible for communication systems and strategies, including:
- Executives and Managers: Understand the impact of Webex Calling on organizational communication strategies.
- Administrators and Engineers: Manage and deploy communication technologies effectively.
- Helpdesk Personnel: Support the day-to-day operations of Webex Calling.
Course Objectives
- Webex Calling for Government Overview and Initial Configuration
- Webex Calling Introduction and Capabilities
- Network Requirements for Phones and Devices
- Introduction to Webex Control Hub Administration
- Adding Users and Devices to Webex Calling
- In
- Depth Exploration of Webex Calling Features for Government
Course Outline
Module 01: Webex for Government Overview
- Lesson 1: Webex Product Overview for Government Deployment
- Lesson 2: Webex Calling for Government Overview
- Lesson 3: Webex Meeting for Government Overview
- Lesson 4: Webex Hybrid Services and Integrations for Government
- Lesson 5: Webex Messaging for Government Overview
- Lesson 6: Webex Control Hub Monitoring for Government Overview
Module 02: Webex Calling for Government Overview
- Lesson 1: Webex Calling for Government Overview
- Lesson 2: Webex Calling Differentiators for Government Deployment
- Lesson 3: Hybrid Webex Calling Use Cases for Government
Module 03: Adding Phones and Devices for Government Deployment
- Lesson 1: Adding a User Assigned Phone for Government
- Lesson 2: Adding a Personal Collaboration Device for Government Use
- Lesson 3: Common Area Phone Deployments for Government Spaces
- Lesson 4: Deploying a Shared Collaboration Device in Government Settings
Module 04: Configuring Webex Calling Settings and Features for Government
- Lesson 1: Feature Overview for Government
- Lesson 2: Webex Calling - Service Settings for Government
- Lesson 3: Webex Calling - Client Settings for Government
- Lesson 4: Auto Attendant for Government
- Lesson 5: Call Park Extension & Call Park Group for Government
- Lesson 6: Call Pickup for Government
- Lesson 7: Call Queues for Government
- Lesson 8: DECT Network for Government
- Lesson 9: Hunt Groups for Government
- Lesson 10: Single Number Reach for Government
- Lesson 11: Paging Groups for Government
- Lesson 12: Hoteling for Government
- Lesson 13: Hotdesking for Government
- Lesson 14: Virtual Extensions for Government
- Lesson 15: Virtual Lines for Government
- Lesson 16: Shared Line for Government
- Lesson 17: Voicemail Group for Government
- Lesson 18: Announcement Files for Government
- Lesson 19: Executive Assistant for Government
- Lesson 20: Other Call Features for Government
Module 05: Voice Queues for Government
- Lesson 1: Webex Voice Queues for Government Overview
- Lesson 2: Webex Voice Queues Features for Government
- Lesson 3: Voice Queues Configuration for Government
- Lesson 4: Agent and Supervisor Experience for Government
- Lesson 5: Customer Experience Essentials (Add-On)
Module 06: Monitoring, Analytics, and Troubleshooting with Webex Control Hub
- Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
- Lesson 2: Webex Sites Status
- Lesson 3: Webex Calling Alerts and Webhooks
- Lesson 4: Webex Analytics > Calling
- Lesson 5: Webex Analytics - Calling Media Quality
- Lesson 6: Webex Analytics - Calling Detailed Call History
- Lesson 7: Webex Analytics - Call Queue Stats
- Lesson 8: Webex Analytics - Call Queue Agent Stats
- Lesson 9: Webex Analytics - Live Queue Stats
- Lesson 10: Webex Analytics - Calling Auto-Attendant
- Lesson 11: Webex Troubleshooting
- Lesson 12: Webex Calling Reporting
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