Cisco Webex Calling Monitoring and Troubleshooting (WEBEX-CALL-TSHOOT)
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Course Overview
This comprehensive four-day, instructor-led, hands-on course is designed for government communication professionals, offering in-depth strategies for monitoring and resolving issues within the Webex Calling environment on Webex Calling for Government (GOV). The course begins with an introduction to the Webex Control Hub\'s monitoring and troubleshooting capabilities, equipping students to manage Webex Calling environments effectively. It covers essential areas for resolving issues and optimizing Webex services, including the use of Webex Sites Status, Alerts, Webhooks, and detailed Analytics for proactive system management.
Who Should Attend
This course is ideally suited for professionals involved in the deployment and management of communication networks within government settings, specifically those who focus on Monitoring and Troubleshooting the Webex Calling solutions with Premise-Based Public Switched Telephone Network (PSTN) Gateways.
The ideal candidates include:
- Network Engineers: Professionals responsible for designing, implementing, and maintaining network infrastructure, including voice and data communication systems
- System Administrators: Individuals who manage and configure network systems, ensuring reliable operation of telecommunication services
- Telecommunications Specialists: Experts who specialize in the deployment and maintenance of telecommunication systems, including VoIP and PSTN solutions
- IT Professionals in Government Agencies: Those working within government agencies who require secure and reliable communication systems that comply with specific governmental standards
- Technical Support Staff: Personnel providing technical support for Webex Calling and associated telecommunication systems
- Cisco Certified Professionals: Individuals holding Cisco certifications aiming to deepen their expertise in Cisco Unified Communication Manager and Cisco Unified Border Element configurations
Course Outline
Module 1: Webex for Government Overview
- Lesson 1: Webex Product Overview for Government Deployment
- Lesson 2: Webex Calling for Government Overview
- Lesson 3: Webex Meeting for Government Overview
- Lesson 4: Webex Hybrid Services and Integrations for Government
- Lesson 5: Webex Messaging for Government Overview
- Lesson 6: Webex Control Hub Monitoring for Government Overview
Module 2: Network Planning, Network Assessment, and Security
- Lesson 1: Webex Government Administration Client Requirements
- Lesson 2: Network Requirements
- Lesson 3: Network Assessment for Webex
- Lesson 4: Webex Calling Ports and Protocols
- Lesson 5: Security Beyond FedRAMP Requirements
Module 3: Adding Phones and Devices for Government Deployment
- Lesson 1: Adding a User Assigned Phone for Government
- Lesson 2: Adding a Personal Collaboration Device for Government Use
- Lesson 3: Common Area Phone Deployments for Government Spaces
- Lesson 4: Deploying a Shared Collaboration Device in Government Settings
- Lesson 5: Troubleshooting Device Registration and Analytics
Module 4: Webex Control Hub Administration
- Lesson 1: Webex Control Hub Overview
- Lesson 2: Organization Settings and Templates for Webex
- Lesson 3: Licensing
- Lesson 4: Adding Users
- Lesson 5: Webex Locations
- Lesson 6: Configuring Users for Calling
- Lesson 7: Troubleshooting Users
- Lesson 8: Administration Panels
Module 5: Webex Directory Synchronization, and Single Sign-On
- Lesson 1: User Provisioning for Government
- Lesson 2: Directory Synchronization with Active Directory
- Lesson 3: Single Sign-On with ADFS
Module 6: Webex Calling PSTN Gateway Troubleshooting in Government Deployments
- Lesson 1: PSTN / Gateway Troubleshooting Overview
- Lesson 2: Troubleshooting Government Call Routing
- Lesson 3: Troubleshooting PSTN Calling
- Lesson 4: Troubleshooting Case Study
Module 7: Advanced Government Troubleshooting Scenarios
- Lesson 1: Webex Troubleshooting
- Lesson 2: Webex App Logging
- Lesson 3-6: Troubleshooting Joining a Meeting
- Lesson 7-9: Troubleshooting In-Meeting Experience
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