Course Overview

This 4-day course is hands-on, practical, and packed with real-world examples. You'll learn how to design, build, and deploy both voice and digital bots using Webex’s cutting-edge tools. From LLM-powered autonomous agents to structured FAQ bots and real-time agent assist tools, you'll explore every corner of the platform. You'll also learn how to use ROI calculators to size solutions and show value to stakeholders – perfect for presales engineers, solutions consultants, implementation engineers, and customer success managers.

Who Should Attend

Voice System Enginers, Contact Center Solution & Training Specialists, and Webex Partner Systems Engineers

Course Objectives

By the end of this course, learners will be able to design, configure, and deploy both AI Assistants and AI Agents (Scripted and Autonomous). They will integrate these solutions across voice and digital channels, size deployments using bundles and ROI tools, manage structured and unstructured knowledge bases, and apply best practices for LLM-driven and rule-based conversational design.

Course Outline

This is a 4-day class

Please contact Akhil for your custom class price.
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