55342 Supporting and Troubleshooting Windows 11

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Course Overview

What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly.

Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility—all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.

Who Should Attend

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Course Objectives

    This Microsoft course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 in a domain-joined environment. You’ll develop the skills required to support user productivity, system security, and enterprise reliability.

    • Troubleshoot Windows 11 PCs using modern tools and enterprise techniques
    • Administer and troubleshoot Windows Admin Center and Windows PowerShell
    • Resolve Group Policy errors and network connectivity issues
    • Configure and troubleshoot user state, Folder Redirection, and profile management
    • Troubleshoot app compatibility, remote access, and name resolution problems
    • Monitor system performance and maintain enterprise-wide Windows 11 deployments

Course Outline

Module 1: Introducing Windows 11

  • Overview of Windows 11 features
  • Troubleshooting procedures
  • Installation and deployment
  • Management and troubleshooting tools

Module 2: Administering Windows 11 Remotely

  • Windows Admin Center
  • PowerShell
  • Remote management

Module 3: Troubleshooting Startup and Recovery

  • System recovery tools
  • Registry configuration
  • Startup troubleshooting
  • BitLocker issues
  • OS service troubleshooting

Module 4: Devices and Drivers

  • Hardware troubleshooting
  • Device driver diagnostics

Module 5: Network Connectivity

  • Network configuration
  • Name resolution
  • Remote access troubleshooting

Module 6: Group Policy

  • Group Policy basics
  • Resolving GPO issues on clients

Module 7: Security Settings

  • Network security
  • Windows 11 security features
  • User account issues

Module 8: User State

  • Folder Redirection
  • User state migration and troubleshooting

Module 9: Resource Access

  • File and shared folder access
  • Work Folders
  • Printer management
  • File recovery

Module 10: Applications

  • Desktop and UWP app troubleshooting
  • App compatibility

Module 11: Monitoring and Maintenance

  • Performance optimization
  • Windows updates

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Class Dates & Times

Class times are listed Eastern time

This is a 4-day class

Register for Class

Register When Time Where How
Register 09/08/2025 9:00AM - 5:00PM Online VILT
Register 09/29/2025 9:00AM - 5:00PM Online VILT
Register 11/03/2025 9:00AM - 5:00PM Online VILT
Register 11/17/2025 9:00AM - 5:00PM Online VILT
Register 12/15/2025 9:00AM - 5:00PM Online VILT

The classes listed are available to all United Training customers and does not reflect, in any way,
the availability or support of technology within the University of Maine System.