Mastering Positive Assertiveness with DISC

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Course Overview

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

This course has been approved for 14 PDUs | 14 CDUs

Who Should Attend

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.

Course Objectives

    • Apply communication styles that maximize benefits
    • Augment your listening and hearing skills to increase engagement
    • Utilize the art of asking questions to elicit more from others
    • Leverage your body language for full communication
    • Make the best first impression by looking, sounding, and being confident

Course Outline

An Overview of Modern Assertiveness

  • Understanding modern assertiveness
  • Establishing the three levels of “self”
  • Understanding your rights to self-assertiveness

Understanding Communication Styles

  • Authenticity and Awareness The Four DISC
  • Behavioral Styles Leveraging the four styles of communication

Dimensions of Interpersonal Communication

  • Hearing, listening, and active listening
  • Employing empathy within communication
  • Questioning with proper intent
  • Comprehending the impact of your thoughts on your reality

The Importance of Body Language

  • Understanding non-verbal communication
  • Making a powerful first impression
  • Leveraging the para-verbal keys to communication
  • Speaking with confidence

Dealing with Difficult Situations

  • Relaxing and reducing anxiety
  • Dealing with difficult people
  • Utilizing best practices in communication
  • Building rapport and trust

Reaching Alignment and Giving Great Feedback

  • Building consensus The Four Dimensions of Trust
  • Giving feedback effectively with POP and SSC
  • Using “we” language to build better consensus

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Class Dates & Times

Class times are listed Eastern time

This is a 2-day class

Register for Class

Register When Time Where How
Register 05/29/2025 9:00AM - 5:00PM Online VILT
Register 08/28/2025 9:00AM - 5:00PM Online VILT
Register 12/04/2025 9:00AM - 5:00PM Online VILT

The classes listed are available to all United Training customers and does not reflect, in any way,
the availability or support of technology within the University of Maine System.