MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases

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Course Overview

In MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases, students perform a series of hands-on exercises involving ten Use Cases - Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.

Who Should Attend

MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases is targeted towards business users who want to enhance their Microsoft 365 Copilot skills to solve business-related use case scenarios. **IMPORTANT:**Before attending this course, you should be familiar with how Microsoft 365 Copilot works across M365 applications, including Copilot Chat and Copilot Agents. For a basic understanding of Copilot, see the following online training: Get started with Microsoft 365 Copilot.

Course Outline

1 - Empower your workforce with Microsoft 365 Copilot: Executives Use Case

  • Module assessment

2 - Empower your workforce with Microsoft 365 Copilot: Sales use case

  • Module assessment

3 - Empower your workforce with Microsoft 365 Copilot: IT Use Case

  • Module assessment

4 - Empower your workforce with Microsoft 365 Copilot: Marketing Use Case

  • Module assessment

5 - Empower your workforce with Microsoft 365 Copilot: Finance Use Case

  • Module assessment

6 - Empower your workforce with Microsoft 365 Copilot: HR Use Case

  • Module assessment

7 - Empower your workforce with Microsoft 365 Copilot: Operations use case

  • Module assessment

8 - Empower your workforce with Microsoft 365 Copilot: Communications Use Case

  • Module assessment

9 - Empower your workforce with Microsoft 365 Copilot: Customer Service Use Case

  • Module assessment

10 - Empower your workforce with Microsoft 365 Copilot: Legal Use Case

  • Module assessment

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Class Dates & Times

Class times are listed Eastern time

This is a 1-day class

Register for Class

Register When Time Where How
Register 06/23/2026 9:00AM - 5:00PM Online VILT
Register 07/13/2026 9:00AM - 5:00PM Online VILT
Register 08/19/2026 9:00AM - 5:00PM Online VILT
Register 09/18/2026 9:00AM - 5:00PM Online VILT
Register 10/20/2026 9:00AM - 5:00PM Online VILT
Register 11/19/2026 9:00AM - 5:00PM Online VILT
Register 12/22/2026 9:00AM - 5:00PM Online VILT

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the availability or support of technology within the University of Maine System.