Course Overview

Get value out of your ITIL® 4 knowledge by using it to successfully configure, deploy, and manage IT-enabled products and services. The ITIL 4 Specialist: Plan, Implement and Control combined practice module is a 3-day course designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. After completion of this course, these individuals will be able to demonstrate their understanding and application of the key concepts covered in the following five ITIL Management Practices at both strategic and operational levels, and maximize value from these ITIL 4 practices:

• Change Enablement
• Deployment Management
• Release Management
• Service Configuration Management
• IT Asset Management

Who Should Attend

• ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
• ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
• Individuals who are pursuing the ITIL Practice Manager and/or Master designation

Course Objectives

• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organization’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

Course Outline

Class dates not listed.
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