CompTIA A+ Certification (Exams 220-1201 and 220-1202)

Course Overview

CompTIA A+ Certification Prep (Exam 220-1201 & 220-1202) course equips participants with essential skills to install, configure, and maintain computer systems, mobile devices, and software. It covers troubleshooting, cybersecurity, and customer support, along with an understanding of cloud technologies, virtualization, and multi-OS environments in corporate settings.

Who Should Attend

PC Support Specialist
IT Support Specialist

Course Objectives

This training prepares you to support and troubleshoot modern devices, systems, and networks in real-world environments. You'll gain the skills employers demand for frontline IT support roles. After completing the training, you’ll be ready to pass the two exams required for the CompTIA A+ credential.

By the end of this course, you will be able to:

Install, configure, and maintain computers, mobile devices, and software
Troubleshoot and resolve common hardware, OS, and network issues
Apply basic cybersecurity measures and understand threat vectors
Support Windows, Linux, macOS, and cloud-based operating systems
Use remote tools to diagnose and fix hybrid workforce issues
Understand scripting, cloud computing, and virtualization concepts

Course Outline

1. What Does an IT Specialist Do

The Hero of Problem Solving
The Troubleshooting Methodology
Additional Resources
Module Quiz

2. Installing Motherboards and Connectors

Cables and Connectors
Motherboards
Legacy Cables
Additional Resources
Module Quiz

3. Installing System Devices

Power Supplies and Cooling
Storage Devices
System Memory
CPUs
Challenge Lab: Troubleshoot Memory
Additional Resources
Module Quiz

4. Troubleshooting PC Hardware

BIOS and UEFI
Power and Disk Issues
System and Display Issues
Lab: Troubleshoot GPU
Additional Resources
Module Quiz
Checkpoint Review

5. Comparing Local Networking Hardware

Network Types
Networking Hardware
Lab: Connect Patch Panel Cables
Network Cable Types
Wireless Networking Types
Additional Resources
Module Quiz

6. Configuring Network Addressing and Internet Connections

Internet Connection Types
TCP/IP Concepts
Network Communications
Network Configuration Concepts
Challenge Lab: Install a SOHO Network
Additional Resources
Module Quiz

7. Supporting Network Services

Networked Host Services
Internet and Embedded Appliances
Troubleshoot Networks
Additional Resources
Module Quiz
Checkpoint Review

8. Summarizing Virtualization and Cloud Concepts

Client-Side Virtualization
Cloud Concepts
Additional Resources
Module Quiz

9. Supporting Mobile Devices

Mobile Devices and Peripherals
Mobile Apps and Data
Laptop Hardware
Troubleshoot Mobile Devices
Challenge Lab: Mobile Hardware Support
Additional Resources
Module Quiz

10. Supporting Print Devices

Printers and Multifunction Devices
Print Device Maintenance
Troubleshoot Print Devices
Additional Resources
Module Quiz
Checkpoint Review

11. Managing Support Procedures

Documentation
Professional Communication
Types of Operating Systems
Additional Resources
Module Quiz

12. Configuring Windows

Windows User Settings
Windows System Settings
Install and Configure Applications
Cloud-Based Applications
Additional Resources
Module Quiz

13. Managing Windows

Use Management Consoles
Command-Line Tools
Windows Networking
Additional Resources
Module Quiz

14. Supporting Windows

Troubleshoot Windows Networking
Remote Access Technologies
Performance and Troubleshooting Tools
Troubleshoot Windows OS Problems
Additional Resources
Module Quiz

15. Securing Windows

Logical Security Concepts
Windows Security Settings
Windows Shares
Additional Resources
Module Quiz

16. Installing Operating Systems

Windows Editions
OS Installations and Upgrades
Additional Resources
Module Quiz

17. Supporting Other OS

Linux Features
Package and Network Management
macOS Features
Additional Resources
Module Quiz
Checkpoint Review

18. Configuring SOHO Network Security

Attacks, Threats, and Vulnerabilities
Wireless Security Protocols
SOHO Router Security
Additional Security Measures
Additional Resources
Module Quiz

19. Managing Security Settings

Account Security
Workstation Security
Browser Security
Troubleshoot Workstation Security
Additional Resources
Module Quiz

20. Supporting Mobile Software

Mobile OS Security
Troubleshoot Mobile OS and App Software
Troubleshoot Mobile OS and App Security
Additional Resources
Module Quiz
Checkpoint Review

21. Using Data Security

Data Backup and Recovery
Data Handling Best Practices
Artificial Intelligence
Additional Resources
Module Quiz

22. Implementing Operational Procedures

Change and Inventory Management
Common Safety and Environmental Procedures
Scripting Basics
Additional Resources
Module Quiz
Checkpoint Review

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Class Dates & Times

Class times are listed Eastern time

This is a 5-day class

Register for Class

Register	When	Time	Where	How
Register	08/18/2025	9:00AM - 5:00PM	Online	VILT
Register	09/08/2025	9:00AM - 5:00PM	Online	VILT
Register	09/22/2025	9:00AM - 5:00PM	Online	VILT
Register	10/20/2025	9:00AM - 5:00PM	Online	VILT
Register	11/03/2025	9:00AM - 5:00PM	Online	VILT
Register	12/01/2025	9:00AM - 5:00PM	Online	VILT

The classes listed are available to all United Training customers and does not reflect, in any way,
the availability or support of technology within the University of Maine System.