Managing Jira Service Projects

Skip to Scheduled Dates

Course Overview

An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

Who Should Attend

  • Jira Service Management project admins
  • Service management leads
  • Managers

Course Objectives

    • Configure and brand your customer portal
    • Create queues and SLAs for your service team
    • Use a linked knowledge base
    • Add participants to your service project
    • Automate common tasks
    • Create and administer service projects

Course Outline

  • Configure and brand your customer portal
  • Create queues and SLAs for your service team
  • Use a linked knowledge base
  • Add participants to your service project
  • Automate common tasks
  • Create and administer service projects

< Back to Course Search

Class Dates & Times

Class times are listed Eastern time

This is a 1-day class

Class dates not listed.
Please click here to contact us for available dates and times.

The classes listed are available to all United Training customers and does not reflect, in any way,
the availability or support of technology within the University of Maine System.