Advanced Asset Management in Jira Service Management

Course Overview

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents' fingertips.

Who Should Attend

Jira Service Management project admins
Service management leads

Course Objectives

Create and configure Asset object custom fields
Create and configure referenced Asset custom fields
Create AQL queries with inbound and outbound object references
Map import data to referenced object types
Search for objects connected to a ticket
Trigger automation from Asset objects and Jira issues
Perform advanced object and global Asset configurations

Course Outline

Create and configure Asset object custom fields
Create and configure referenced Asset custom fields
Create AQL queries with inbound and outbound object references
Map import data to referenced object types
Search for objects connected to a ticket
Trigger automation from Asset objects and Jira issues
Perform advanced object and global Asset configurations

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Class Dates & Times

Class times are listed Eastern time

This is a 1-day class

Class dates not listed.
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The classes listed are available to all United Training customers and does not reflect, in any way,
the availability or support of technology within the University of Maine System.